A York hotel is working with one the region’s leading business coaches as it aims to take its food and beverage operation to a new level.
Lisa Clifford – who is regularly called upon by blue chip companies to bring out the best in directors and managers – is helping inspire the management team at the BEST WESTERN Monkbar Hotel to create a new suite of menus with the kitchen and delivering excellence with the front of house team.
Over a period of three months, York-based Miss Clifford will help general manager Graham Usher and his senior team to forge closer working relationships, unlock their own potential, and reshape its entire food and beverage operation, starting with its conference and banqueting provisions.
“Over the last 12 months, I’ve got to know Lisa well. She has a gift to bring out hidden talents in people and help them look at their own roles and responsibilities from a different view point.
“We have a great team at the Monkbar Hotel, and I’ve asked Lisa to come and help us to take it to the next level.
“Whilst the initial focus is on conference and banqueting, these sessions are about putting food and beverage at the very heart of our business. We want to offer our guests amazing food matched with amazing service.”
Mr Usher added:
“At the end of the first session, the kitchen brigade was tasked with creating a new conference menu. This was then showcased at a recent Business Network meeting attended by more than 50 local business owners and managers.
“The reaction was extremely encouraging and has given the kitchen brigade a massive lift. Working with Lisa has proved to be an inspired choice and there is a buzz amongst the team.”