Capita and O2 celebrated one of the longest partnerships in customer management this week as the companies celebrated their 21st “birthday” of working together.
The partnership began back in 1992 when Capita Customer Management (then Ventura) and O2 (then Cellnet) signed a contract to support the launch of Cellnet into the consumer mobile phone market.
The operation went live with just 40 members of staff and now employs more than 5,000 people across five sites in Yorkshire, Scotland and North West England.
Staff celebrated with a cake cutting at Capita Customer Management’s biggest site, in the Dearne Valley, and took part in video messages linking the sites, while 21 prizes were awarded to employees.
Bob Buiaroski, O2 partnership director at Capita Customer Management, said:
“Our partnership with O2 has been long and successful. O2’s overriding aim is to remain number one for customer service – so we strive to give them exactly that, the best customer service in the telecoms sector.”
Simon Windle, head of sourcing at O2, who joined the celebration said:
“I was delighted to be able to meet so many people at Capita who had been working with O2 throughout our partnership – it demonstrates the strength of this long and successful relationship that we have such experienced staff helping those most important people to our business – our customers.”
Earlier this year Capita and O2 signed a 10 year deal which will see Capita run and manage O2’s customer service centres and support O2 as it enhances and expands its digital service offering to customers.
Capita will design an enhanced service around customers’ evolving needs, introduce new capabilities and ensure that customers’ experiences continue to be excellent, through `best of breed’ technology platforms which support service flexibility, quality and efficiency.