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Rectifying consumer disputes – retailers urged to give their views

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New proposals have been launched to give consumers greater access to redress if something goes wrong with their purchase of goods or services – and retailers across Yorkshire are being urged to have their say.

The Government is consulting on plans for an alternative dispute resolution (ADR) scheme to help consumers resolve their complaint without the cost and hassle of going to court.

Darren Morgan, partner in dispute resolution at Langleys Solicitors says retailers need to be aware of the proposed ADR and its potential to strengthen consumer protection.

He said:

“There are some established ADR schemes in regulated sectors such as financial services but in other sectors including retail, access to ADR remains patchy or limited.

“The proposed ADR gives retailers an opportunity to say which type of scheme would work best from their point of view.

“One proposal is to set up a complaints helpdesk to help consumers and businesses access ADR.”

Latest figures show that of 6.4 million consumer complaints made to business, two million were unresolved.

The deadline for responses to the ‘Alternative Dispute Resolution for Consumers’ consultation is 3 June. Further details can be found at:

www.gov.uk/government/consultations/alternative-dispute-resolution-for-consumers

Darren Morgan
Darren Morgan

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