The twice-yearly customer satisfaction index (UKCSI), ranked the firm at the top of the utilities sector, scoring more than three points above the sector average and more than one full point above the company in second place.
Richard Flint, Yorkshire Water chief executive said:
Providing a great customer experience is a key objective for us. This latest survey reflects the high standard of our service and we’re delighted that our customers have given us this accolade.
We have strong partnerships in place, both with our sister company Loop, which handles most of our calls and correspondence, and also with key suppliers who carry out work on our behalf.
Our customer service ethos, professionalism and pride in every job is carried through to those who work on our behalf, as well as being critical for our own staff.