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Keycare unlocks further expansion with four new employees

Shipley-based incident management specialist Keycare has boosted its team by 15 per cent after securing a raft of high profile new contract wins.

The second generation family company – which recovers and replaces lost or stolen keys for customers of household names such as , 1st Central and Suffolk Constabulary – now boasts a 31-strong team after taking on four new employees.

Carolanne Hood and Jayne Hannam join as customer service advisors, is compliance officer and is an operations assistant.

The appointments coincide with a recent string of new commissions which include a three-year contract providing a key replacement service for Tesco Bank’s motor insurance customers. Go Skippy and Chaucer Direct auto insurers have also signed up Keycare in a deal where customers renewing or taking out a motor insurance policy could benefit from Keycare’s key replacement service.

The team and new client expansion comes in a formative year for the business which posted a £4.2m turnover in October 2012, secured more than 12 new contracts worth a combined projected income of over £2m across the next three years – and moved to new offices in Shipley to accommodate growth.

Managing director said:

Our new recruits perfectly complement the skills and expertise of our existing team – 90 per cent of whom have been with us for four years or more.

A key feature in our staff retention is recognition of employees’ contribution – which is why we introduced our Values in Action reward scheme in 2004 which involves all our team members nominating each other for positive behaviours and/or outstanding work. We invest substantially in developing our employees and are proud of our loyal and talented team.

Keycare team growth
Accelerating growth: David Ross (centre) with front row (l to r) Elaine Jackson and Leanne Dixon and back row (l to r) Jayne Hannam and Carolanne Hood.

 

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