Sheffield-based Resolve IT Solutions has achieved a £1 million turnover for the first time, which is a 22 per cent increase compared to 2011.
Despite an uncertain economic climate, Resolve’s profit has steadily grown every year since 2007 and this accomplishment means Resolve is on its way to hitting its target of £2 million turnover by 2015.
The results cap the most successful 12 months in the company’s history in which Resolve has secured 19 new IT support contracts and expanded its team by 47 per cent. This included the appointment of a Technical Director to oversee the growing technical teams and develop new products.
Founder and managing director Andrew Seaton said:
“I am extremely proud of how hard the entire team worked in 2012 to hit our target turnover. On top of this we reached some exciting milestones including winning the award for Excellence in Customer Service at the Sheffield Star Business Awards and becoming the first company in Sheffield to partner with Apple as a member of their Consultants Network.”
Resolve’s other notable accreditations include being a Microsoft Gold Partner, a Microsoft Small Business Specialist and ISO 9001 certified. ISO 9001 is only given to organisations that have thorough processes in place that ensure quality in all areas of service.
“Our accreditations reflect our dedication to make sure our customers receive the best service possible. In order to be sure this is happening we ask our customers to rate the level of service they experience every time we fix an issue, and then we publish the results live on our website.”
This year Resolve will expand its service offering by developing several new products, as well as continuing to forge partnerships with organisations that provide reliable and cost-effective solutions.