The new Outwood Academy Adwick has invested in excess of £10,000 in its telecommunications, improving its service to students and parents.
The £16 million academy on the outskirts of Doncaster caters for 1,200 pupils, aged 11 to 18, and receives more than 2,000 calls a month.
The academy was rebuilt on former playing fields and opened earlier this year. It required a new telephone system to support the new facilities which feature teaching areas, a sports hall, a dance and drama studio and a conference centre.
The new telecommunication solution – installed by Wakefield-based NGC Networks – covers all elements of telephony across the academy and with just days to go before the academy opened, NGC pulled out the stops to solve a problem with the installation of the new digital telephone lines.
Outwood Academy Adwick business manager Lyndsey Sneap said:
“We had been informed that the telephone lines we needed for the new building had been ordered but NGC realised there had been a problem with this order and we were facing a delay in the system being up and running.
“NGC were on the case, chasing the lines and we got them installed in time for the academy opening which was just great.
“The new system is working well, both internally for staff but more importantly for students and their parents who need to call the academy for information, to report absences and to solve any other issues.”
NGC director Nikki Guest said:
“It was great to win the tender for this work and deliver the telephone system and lines for the academy in what were very tight timescales.
“The new system is the latest Avaya IP based platform which offers greater functionality and very soon the academy will be realising substantial savings on its lines, calls and maintenance bills.
“The ultimate aim is to help organisations and businesses improve their communications with their key audience – in this case hundreds of students and their families.”