The first of the short surveys were distributed in the aftermath of six recent events: BIBA 2013, Royal College of Nursing, Plasa Focus, the British Dental Association, the National Homebuilding & Renovating Show and the Harrogate Nursery Fair.
Eighty seven per cent of customers rated the overall quality of service as ‘good’ or ‘very good’ and 54 per cent said they would rank this service as ‘better’ or ‘much better’ than that of other suppliers. Ninety one per cent said they would be ‘happy’ or ‘very happy’ to use Joe Manby Limited in the future.
Exhibitors were also invited to include comments on the survey. Comments included “If only our other exhibitions were managed by you. Great helpful staff at every point.”
Others added: “having attended lots of exhibitions over the years, was very impressed with the whole experience, staff couldn’t have been more helpful.” And “you were professional, prompt and helpful.”
Commenting on the results Joe Manby director Andrew Manby said:
“We will use the results of this, our first event-wide customer survey, to build a wider picture of our current performance and to find ways of improving levels of service and new services to all of our customers.”