Harrogate-based Engage Mutual, which provides life insurance, health and savings products to half a million customers, has a new chief executive.
The new appointment of Peter Burrows supports Engage Mutual’s strategy to be a leading customer- owned organisation, delivering benefits that go beyond customers’ expectations.
Announcing the appointment, chairman David Robinson said:
“Pete combines a thorough understanding of the business with a strong mutual ethos, both of which he has already demonstrated as acting chief executive since the turn of the year.
“Importantly, he also has the drive and ambition to grow Engage Mutual as a successful, sustainable, customer-owned organisation.”
“I am thrilled to be given the opportunity to take on the leadership of Engage Mutual at such a pivotal time.
“There is a real opportunity for the mutual business model at the moment, and the organisations that succeed will be those that connect with the wider needs of their customers.
“Engage Mutual faces the same fundamental issues as others in the sector: the economy is fragile, trust in financial services providers is low, and, quite simply, the products that have been provided to customers in the past will not be enough to meet their needs in the future.
“Where I believe we differ, however, is that we recognise the need to reinvigorate ourselves to address changing customer needs.
“Every decision we take is in the best interests of our customers.
“It’s our customers’ money and as a well-capitalised business we can begin to act more ambitiously, making additional wider benefits available to customers and the communities in which they live.”
Peter joined Engage Mutual in 2010 as finance director, adding a range of additional responsibilities to his role before stepping up to lead the organisation as acting chief executive when incumbent, Andrew Haigh, stood down in December 2012.
A qualified chartered accountant in his early forties, Peter has more than 20 years’ business experience.
He previously worked for Aviva plc, where he held a range of senior management roles in both the UK and Europe. Before that, Peter worked for Ernst &Young in London and Leeds, where he advised financial services businesses on financial, risk management and governance matters. He lives in Thirsk, North Yorkshire, with his wife and two daughters.