YPO has launched a number of initiatives to coincide with this year’s National Customer Service Week.
National Customer Service Week is run by the Institute of Customer Service (ICS) with an aim of raising awareness of customer service, and the vital role it plays in successful business practice and economic growth.
Having recently become members of the ICS, YPO was keen to celebrate with a range of activities with employees to highlight the importance the organisation places on providing excellent services to all its customers.
Throughout last week, YPO ran an internal communications campaign, reminding staff of the importance of delivering excellent customer service at all times.
This included launching a new training scheme, aimed at equipping employees in its offices, warehouses and on the road with enhanced customer service skills.
YPO Managing Director Simon Hill and senior managers also went “back to the floor” and carried out frontline duties with customer facing staff.
“Excellent customer service is at the top of the YPO agenda, as without our customers we wouldn’t have any business.
“We have a fantastic team of skilled employees, but we are always looking for ways to improve. Our new membership with ICS will help ensure we are meeting national levels of best practice.
“I am looking forward to meeting with staff and experiencing their daily tasks to see how we can help our employees to further improve as a business.”
Other initiatives in the week include a non-email day aimed at encouraging staff to speak with one another face-to-face to improve internal engagement, customer service quizzes and staff awareness sessions.
YPO customers include over 30,000 organisations across education, local government and the wider public sector.