Yorkshire based online home shopping fashion brand, Damart, has been awarded a top accolade at the Institute of Customer Service Customer Satisfaction Awards.
Damart secured the Employee Engagement Strategy of the Year Award for their holistic engagement strategy which aligns with its customer focus.
The Awards recognise and reward organisations who are delivering excellent and innovative service to meet their customers’ needs and enable them to thrive.
Stuart Creeley, Damart’s customer services director, said:
“We are absolutely delighted to have achieved the Employee Engagement Strategy of the Year Award.
“This award along with the recently achieved ICS ServiceMark accreditation really recognises the hard work and efforts of all Damart colleagues over the past year.
“Our customers are at the heart of everything we do and we are thrilled that they are seeing the benefits of our continually improving customer service standards that our teams are delivering.”
Jo Causon chief executive Institute of Customer Service said:
“The Awards have become an integral part of the business calendar. It is important to showcase and celebrate those who have shown that their organisation is committed to their customers at the very highest level.”
“There is a growing awareness that customer service is integral, not just to the performance of individual organisations, but to the UK economy as a whole.
“Damart are differentiating their service, through engaging with their employees to ensure customers are placed at the heart of their business strategy and securing a bright future for their employees by doing so.”
The Institute of Customer Service UK Customer Satisfaction Awards took place at the Lancaster London Hotel.