A Yorkshire telecoms specialist company has helped to ensure a leading police officers’ credit union ticks all the boxes when it comes to data security.
Wakefield based NGC Networks has advised No1 CopperPot Credit Union on meeting strict compliance around payment card data security, helping to ensure members’ payment card details are not recorded when given over the telephone.
NGC Networks also provides the company with ongoing telecoms support after reviewing and upgrading its internal telephone system.
Like many finance businesses, Cheshire based No1 CopperPot is required by the Financial Conduct Authority to record telephone calls between its staff and members of the credit union.
Leeds-based Liquid Voice, in conjunction with NGC Networks, implemented a solution which automatically silences a telephone recording when payment card details are given, ensuring No1 CopperPot meets Payment Card Industry (PCI) security standards.
IT specialist at No1 CopperPot Barry Shepherd said:
“Effectively, we’re not allowed to keep voice files in which people have given their payment card numbers.
“NGC Networks came up with the answer we needed and since the go live of the Liquid Voice solution, NGC has been on hand whenever we’ve needed support, which is always excellent along with its customer service.”
No1 CopperPot provides financial products to its members who are drawn from police forces across England and Wales.
NGC Networks director Dean Harrop said:
“It’s very satisfying to have helped No1 CopperPot find the right solution in conjunction with Liquid Voice.
“Happily, the business is completely PCI compliant while still being able to keep a record of all telephone communication with its members.”