Leeds Trinity University recognised for good practice in website information provision

Leeds Trinity University has been recognised as the top higher education institution for good practice in the information it provides for current and prospective students on its website, according to a recent investigation of 50 higher education institutions by Which?.

The decision of whether or not to go to university is the most significant financial decision that many young people will make. Students need to make an informed decision about higher education, and the quality and quantity of information they receive from universities is a crucial factor in their decision making process.

Using a sample of 50 higher education institutions, Which? audited the information made available to prospective students on each institution’s website, in order to assess the extent to which institutions are complying with their legal obligations.

The Which? investigation follows advice published by the Competition and Markets Authority (CMA) to higher education providers in March 2015 on consumer protection law.

This advice included direction on the information which should be given to prospective students in order for providers to meet their legal obligations under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs).

In Which?’s investigation, Leeds Trinity University was identified as having the most examples of good practice in the information provided on its website. It was the only university to achieve the top grade of ‘good practice’ in 11 out of the  12 categories assessed by Which?, which included information on core modules, expected workload, assessment and contact hours.

In particular, Which? commended Leeds Trinity for its performance in the ‘staff delivering category’, thanks to the way the University lists programme coordinators within individual module pages with a direct link to full biographies which include information on the level of qualifications.

Which? emphasised that this was particularly good practice as some students may choose a course based on the experience of certain experts in the field.

Prof Margaret House, vice-chancellor at Leeds Trinity University, said: “Transparency, openness and honesty are central to our ethos as a university, as is empowering students to make the choices that are right for them.

“We understand that choosing what to study, and where, is one of the most important decisions our students will ever make, and so we’re committed to providing them with as much information as possible.

“As such, we’re extremely pleased that Which?’s report has identified Leeds Trinity’s good practice in the quality, range and detail of information we provide our current and prospective students.”

Leeds Trinity University was one of 50 universities sampled within the report by Which?. The investigation also highlighted that only one in four providers are meeting the minimum requirements and that nearly two-thirds of providers failed to provide updated information on their website.


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