Freemans Grattan Holdings appoints NGC Networks

Pix: Shaun Flannery/shaunflanneryphotography.com COPYRIGHT PICTURE>>SHAUN FLANNERY>01302-570814>>07778315553>> 29th May 2014. NGC Networks. Calder Park, Navigation Court, Wakefield. Nikki Guest, Director.

Bradford-based mail order business Freemans Grattan Holdings has awarded NGC Networks a contract to handle more than 30 million minutes of phone calls.

The two-year contract will see the Wakefield-based business communications specialist supply telephony services and route calls from customers across the UK.

Freemans Grattan Holdings utilises a call centre in Sheffield, which receives almost 4 million calls a year from UK customers. More than 250 people are employed at the call centre.

Freemans and Grattan have been members of the German-owned Otto Group – the world’s largest home shopping company – since 1999 and 1991 respectively.

Sandy Malcolm, head of Non-Merchandise Procurement at Freemans Grattan Holdings, said: “Our volume of calls from customers is substantial and it is important that we have a good supplier to ensure we deliver a high standard of service to our customers.

“We look forward to establishing a strong partnership with NGC Networks as our preferred supplier.”

NGC Networks director Nikki Guest said: “Freemans Grattan Holdings is a well-established and successful business and we are very pleased to support their call centre operation as well as provide consultancy services to the company.”

Pix: Shaun Flannery/shaunflanneryphotography.com COPYRIGHT PICTURE>>SHAUN FLANNERY>01302-570814>>07778315553>> 29th May 2014. NGC Networks. Calder Park, Navigation Court, Wakefield. Nikki Guest, Director.
Nikki Guest

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