Turner Hire & Sales Ltd has been established since 1972 hiring and selling industrial plant from their branches at Rotherham, Wath, Worksop and Sheffield.
The company decided they needed to give their customers a clear signal of their desire and determination to provide an even better quality product and service. This led them to look at the international quality management standard ISO 9001 and search for a local consultant.
In doing so managing director Mick Holmes came across another Rotherham based Chamber member, Pete Thornton-Smith of the 9001 Support Centre at Thornbank on Moorgate, at a Quality Conference in Sheffield back in 2014. They soon struck up a good understanding of the work required and how to ‘make it happen’.
Mick said: “I always feel much more comfortable working with local experts and found that whoever I asked, one name kept getting recommended, so Pete was subsequently engaged to work with quality manager Helen Hollingworth and began working with Turner Hire and we are delighted with the outcome.
“Pete demonstrated a vast amount of knowledge as regards the standard but more importantly, how to work with us to ensure that we installed an effective system that everyone understood.
“A jargon free area if you will. In addition, we threw him a few curve balls it has to be said, but he calmly dealt with them and returned them with interest.”
Mick added: “The certification of compliance with ISO 9001:2008 recognizes that the policies, practices and procedures of our firm ensure consistent quality in the product and service that we provide to our customers.
“With this certification, our customers can be confident that Turner Hire & Sales Ltd is dedicated to maintaining the highest efficiency and responsiveness in achieving our ultimate goal – guaranteed customer satisfaction.
“Achieving the certification was a smooth and natural progression for the company, because it essentially formalised the structures, standards and processes we already had in place.
“Having now gained certification for all our sites with ISOQAR, we are in a much stronger position commercially and have been delighted to see the benefits that Pete talked about early on in the project.”