A leading credit union has invested in its business telephony to enhance its service to members who work for police forces across England and Wales.
No1 CopperPot Credit Union is based in Cheadle, Cheshire and provides financial products to more than 30,000 members.
Yorkshire-based business communications specialist NGC Networks delivered the business telephony project for No1 CopperPot, implementing Voice Over IP (VoIP) technology.
VoIP delivers voice communications over the internet rather than via traditional telephone lines, providing cost savings and improved resilience and business continuity.
NGC Networks also ensured the new solution was fully compatible with No1 CopperPot’s Liquid Voice call recording technology. Liquid Voice is a Leeds-based software house specialising in contact centre technologies.
IT specialist at No1 CopperPot Barry Shepherd said: “The enhanced telephony solution means we have more telephone lines which provides our members with an improved service when they call us. The implementation was conducted out of hours which meant there was no disruption to our service and everything went without a hitch.”
Dean Harrop, Director at NGC Networks, said: “We are pleased to have worked with No1 CopperPot to implement an effective and reliable telephony solution which importantly works with the Liquid Voice call recording technology and ensures that the business continues to meet Payment Card Industry (PCI) security standards.”
NGC Networks provides business telecommunications solutions and internet connectivity to companies across the North of England. Its growing client portfolio includes Timpson, Superbreak Holidays, Manning Stainton, Puma UK, Lowell Group, The Car People and Sharp Business Systems.