York’s Monkbar Hotel welcomes “Three Kings” of customer service to its team

York’s Monkbar Hotel has appointed “three kings” of customer service in the wake of its £3 million refurbishment.

The new team members – who between them have a wealth of experience in guest relations – will ensure all clients to the city-centre venue experience a stay to match its recently acquired four-star status.

The new role of operations manager has been taken on by Matthew Gundy, whilst Gary Auker becomes the hotel’s first guest relations manager. Finally, the reception team has welcomed Gonzalo Torres as their new manager.

Monkbar Hotel general manager Graham Usher said: “We are delighted to welcome Gary, Matthew and Gonzalo to the management team.

“These are three key appointments, and their expertise will help us to ensure the customer experience remains our number one priority – from the moment they make their booking, through to their arrival, and finally to their departure.

“All three are very experienced in the hotel sector, and they are superb assets – and industry ambassadors – to have here at the Monkbar Hotel.”

Gary Auker began his hotel career in Leeds in 2009. For the last four years he has been working as a concierge at the Royal York Hotel, where he honed his customer service skills.

For the last three years he has been studying for a BA (Hons) in management with business studies, at St John’s University in York, graduating this summer with a First.

Gonzalo Torres, who hails from Spain, began working as a receptionist at a London hotel in 2010.

He moved to York a year later to work in the Travelodge as a receptionist. In 2012 he took a receptionist job at Queen’s Hotel where he stayed until his move to the Monkbar Hotel.

Previous to joining the Monkbar, Matthew was the operations manager at the Holiday Inn in Garforth, Leeds. He started his career as a duty manager in the Reading Moat House Hotel.

He has a Higher National Diploma in Hotel Management and a National Diploma in Hotel Operations.

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Gonzalo Torres, Gary Auker and Matthew Gundy

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