A company that manufactures electrical systems for caravans and motorhomes has supported its expansion with an investment in communications technology.
BCA Group, based in Elland, West Yorkshire, employs around 150 people across its operations in the Calder valley.
Having recently moved into a new, 30,000 sq ft warehouse earlier this year, BCA partnered with Wakefield-based NGC Networks to rollout an Avaya IP500 business telephony solution that provides enhanced call quality, cost savings and greater resilience. NGC has also taken over the management of BCA’s mobile phone services.
Stephen Lister, finance manager at BCA, said: “We had continuing issues with dropped calls and call quality on our previous system. As customer service is one of our top priorities we had to ensure this was addressed.
“The new telephony solution has proved very reliable. This investment enables us to minimise call costs in the future while NGC’s billing platform and support staff give us a one-stop shop for all our communications needs.”
Dean Harrop, director at NGC Networks, said: “BCA was not satisfied with the call quality from its previous supplier. We recommended a unified Avaya IP500 solution across their two sites utilising the latest VoIP (voice over IP) technology. We also provided digital ISDN lines as back-up for resilience and business continuity.
“Using VoIP technology dramatically reduces outgoing call costs and provides resilience for inbound and outbound calls in the event of failure.”
NGC Networks provides business telecommunications and internet connectivity solutions to companies across the UK.
The company’s expanding portfolio of clients includes Bradford-based mail order business Freeman Grattan Holdings, The Family Fund, Timpson, Superbreak Holidays, Manning Stainton, Puma UK, Lowell Group, The Car People and Sharp Business Systems.