Property managers pledge to drive up industry standards

Pictured are Cassandra Zanelli, second right, front row; with Barry Warne from hlw Keeble Hawson, first right, front row; and conference presenters

Almost 200 property managers across Yorkshire and London have committed to drive up industry standards at two conferences hosted by PM Legal Services – a division of hlw Keeble Hawson.

A host of experts from leading organisations including the Institute of Residential Property Management and the Ombudsman Services shared the latest best practice at the London and Sheffield events.

Award-winning Cassandra Zanelli, head of PM Legal Services, outlined how the impending General Data Protection Regulation (GDPR), which comes into force on May 25, will affect how property managers handle their data – and how they deal with leaseholders and occupiers.

Speakers also included hlw Keeble Hawson’s head of employment law, Barry Warne. Each presenter equipped property managers with one vital continuous improvement resolution to implement in their day-to-day working practices.

Topics spanned legislation, employment contracts, delivering lease requirements to high standards, managing complaints, planning for major works, thinking digitally – and maximising new business opportunities.

Cassandra said: “It was tremendous to see attendees leave the sessions motivated and upbeat about putting their resolutions into practice. Reinforcing our commitment as a continuous improvement champion, the conferences put the spotlight on sharing knowledge in the truest sense of best practice.”

The expertise of PM Legal Services spans areas including arrears recovery, First Tier Tribunal cases and leasehold disputes.

Richard Smith, head of hlw Keeble Hawson’s commercial property department, said: “Feedback and success from the events is testimony to the high regard in which PM Legal Services is held in the industry. We wish Cass and the team continued success as they continue to go from strength to strength.”

PM Legal Services’ involvement in a host of events across 2018 includes presenting on the impact of GDPR at the Association of Residential Managing Agents (ARMA) regional events.


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