BT, one of the world’s leading providers of communications services and solutions, approached Vapour to deliver its cloud-based omnichannel solutions to British businesses, having seen the firm’s ability to supply another complex industry product – Storm.
With a robust technology roadmap plus a growing presence within the IT and telecoms space, Vapour colleagues also had to complete multiple exams to prove the team’s knowledge of Avaya’s portfolio.
Now the partner accreditation expands the breadth of Vapour’s unified communications (UC) offering, whilst helping Avaya to further penetrate the voice market.
Vapour can recommend and implement Avaya Contact Centre Select (ACCS), for example – a multichannel solution that can be fully integrated with Avaya’s IP Office platform.
An increasingly popular choice for growing businesses that want to harness the potential of unified communications, ACCS powers call handling, email, instant messaging, conferencing, SMS and video conversation. The result is an improved customer experience – using the channel that most suits them – plus workforce flexibility, as the cloud-based product can be used on any device irrespective of location.
Vapour’s CEO Tim Mercer said: “Many organisations are starting to realise that on-premise telephony systems are holding them back, so they’re beginning to explore the world that we have operated in for the last five years. Avaya’s cloud-first strategy means they are one of the hottest names in the space, and interest ACCS is vast.
“Enquiries for ACCS go via BT Wholesale who will recommend an approved Avaya partner that they think is suitable for the job. I’m delighted that we’ve succeeded in the rigorous process to achieve this prestigious status.”
Driven by the latest WebRTC, Avaya’s cloud-based UC offering is very attractive to Vapour – an organisation renowned for its specialism in real-time communication technologies.
“ACCS sits extremely well amongst the other products within our Hӧllr suite of voice solutions,” added Tim. “It facilitates flexible working, is easy to deploy with no hardware or software installation required, and with multiple options available it can satisfy the needs of varied small to midsize organisations.
“We’ve already specified the solution as part of some of our most exciting upcoming projects and I look forward to seeing the relationship unfold. The partner status could add up to £250,000 to our business by the end of this year alone.”
Vincent Sivori, BT Wholesale sector sales manager, said: “We have to identify businesses who would be a good partner for the re-selling of Avaya services that we supply.
“From working with the Vapour Cloud team we very quickly realised that with their excellent cloud skills and strong service focus, they will offer a compelling proposition to the market. It is exciting times and working hand in hand with Vapour we will support their clients’ move to cloud.”