Rudding Park in Harrogate, was awarded the 2018 “Catey” Accessibility Award.
More than 1,200 of the great and the good from UK hospitality attended the award ceremony, considered as the Oscars of the Hospitality industry.
Peter Banks, Rudding Park managing director, said: “I am absolutely delighted that Rudding Park has received the Accessibility Award. We understand our guests have different needs and our philosophy is to continually invest in the business to ensure the products and services are of the highest standard and accessible to all.
Rudding Park undertakes extensive research and consults their accessibility advisor prior to commencing any building work or upgrading any facilities. Rudding Park Spa which opened last year and has been voted the Best New Spa in the UK is also wheelchair accessible with adapted private changing facilities and a pool lift.
This consideration also extends to their staff. A junior waiter with a prosthetic leg thought a career in hospitality would not be possible but by implementing “minor adjustments”, Rudding Park says he has become a valued member of the team.
Twelve industry experts were on the judging panel and James Jude, general manager Bespoke Hotels, sponsor of the accessibility category, said: “The attitude of the team shines as a beacon for this award. The empathy shines through.”
Fellow judge Helen Dolphin described Rudding Park as “A shining example of what can be achieved when there is a will to make a hotel truly accessible”.