Over two fifths of companies in Yorkshire and the North East looking to introduce flexible working

Over two fifths of middle market businesses in Yorkshire and the North East are considering new flexible working options for their employees but many worry about the security and management implications according to a new survey commissioned by RSM.

The survey of middle market businesses, carried out by YouGov, found that over the next five years, 41 per cent of respondents are considering introducing flexible terms of employment, allowing workers to work outside 9am to 5am or increasing the use of remote working.

A quarter (25 per cent) of firms in Yorkshire and the North East said that they are happy with the flexible working arrangements they currently offer and have no plans to increase them, while five per cent said they were not looking to increase flexible working.

Broadly, employers appear to recognise the benefits of greater flexibility, with businesses in Yorkshire and the North East saying it had a positive effect on efficiency (64 per cent), productivity (60 per cent) and worker engagement (54 per cent).

However, some regional businesses expressed reservations about introducing more flexible working arrangements. Respondents said IT security was the biggest risk (32 per cent) followed by concerns around the impact on customer service (26 per cent). A quarter of respondents (25 per cent) expressed fears about team dynamics.

Employees who have 26 weeks or more of continuous service can, once a year, make a written request to their employer to change to work flexibly. Such a request can cover any flexible working arrangement such as the number of hours worked, the periods when hours are worked or the place of work – or a combination of all three.

The employer then has to provide a written decision within three months. If agreed, changes are made to the employee’s contract terms to reflect the new working arrangements.

The law recognises than an employer may have an entirely legitimate business reason for rejecting a request. However, employers must take care to ensure that they don’t breach the rules on a technicality, or, more importantly take a decision which may give rise to a Tribunal claim for discrimination.

Commenting on the findings, Jude Lean, a senior HR consultant at RSM said: “Employers are becoming much more enlightened about the beneficial impact that flexible working arrangements can have on productivity, engagement and efficiency.

“Some larger employers are leading the way by offering employees much greater control over their working times and working patterns, and it’s highly likely that others will follow suit.

“However, the successful introduction of more flexible working options is not a given. Employers need to ensure they deal with flexible working requests in a prompt and reasonable manner, ensuring consistency in decisions. This can be a particular challenge for larger organisations with a centralised HR function, but it is very important to mitigate any risk of a claim being brought for discrimination.

“From a practical perspective, employers also need to ensure that managers are supported to manage team members that may work remotely or outside standard hours, in addition to providing support to the employees who are working flexibly.

“Employers should also be aware, that once a flexible working request is granted, it can then be difficult to row back from that arrangement when business circumstances change. It’s therefore important that any request is considered from a long-term perspective.”


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