Yorkshire estate agent Manning Stainton is supporting its growth with investment in its business communications.
The Leeds based family run business, established more than 20 years ago, employs more than 200 people across its 19 branches in the region.
Business communications specialist NGC Networks has installed an AVAYA Communications Cloud solution at Manning Stainton’s headquarters in Horsforth replacing legacy telephony systems at its branch offices.
The new centralised business telephony solution provides resilience and business continuity and is enabling Manning’s to provide an enhanced customer service function to its clients.
Brad Strutt, IT manager at Manning Stainton, said: “Our old telephone systems have been upgraded with a modern and flexible solution which provides us with new features to meet our business needs. The solution links to our CRM database so our negotiators can see who’s calling, they know exactly what the status is of that client which saves time and improves our customer service which was the main reason for the investment.”
NGC Networks director Dean Harrop said: “Manning Stainton required a modern business telephony solution with greater functionality to support the company’s day to day operations. The technology implemented also benefits from being scalable which means Manning’s can add more users as the business continues to grow.”
NGC Networks specialises in implementing telecommunications and internet connectivity solutions for businesses across the North of England.
The company’s expanding portfolio of clients includes Lupton Fawcett, Freeman Grattan Holdings, Harrison Spinks, Timpson, Manning Stainton, Puma UK, The Car People and Sharp Business Systems. NGC also works with academies, schools and medical centres.
NGC Networks is listed in the 2018 Northern Tech Top 100 companies.