Engineering services provider On Line Group has invested in a major telecommunications upgrade.
On Line Group provides design engineering consultancy solutions in the Humber region and throughout the UK. It consists of four companies – On Line Design & Engineering, On Line Support Personnel, On Line People and Media Excel.
The Group has a turnover of more than £46m and is headquartered in Immingham with offices in Grimsby and Hessle. It employs engineering staff at all locations along with engineering personnel working at client sites.
The Group worked in partnership with Wakefield-based NGC Networks to replace its phone system with a new Avaya Communications Cloud software solution that provides flexibility and resilience.
Chris Howell, head of IT, Communications and Business Systems at On Line Group, said: “We had our old system for 10 years and needed to invest in a solution that seamlessly linked together all of our offices to ensure we are fit for the future.
“When we explored the Avaya solution from NGC it opened up a whole new range of options to us to make sure we never miss a call. Call history logs, automatic answering attendants and mobile phone client software are just some of the features helping us be at the forefront of telephony technologies. The feedback from employees has been excellent.”
Dean Harrop, director at Wakefield-based NGC Networks, said: “On Line Group has invested in a modern and resilient solution that provides the flexibility to integrate multiple locations and engineers across the country.”
NGC Networks specialises in implementing telecommunications and internet connectivity solutions for businesses across the North of England.
The company’s expanding portfolio of clients includes Bradford-based mail order business Freeman Grattan Holdings, The Family Fund, Timpson, Superbreak Holidays, Manning Stainton Estate Agents, Puma UK, Lowell Group, The Car People and Sharp Business Systems.
NGC Networks is listed in the 2018 Northern Tech 100 companies.