Sustained growth and commitment to clients has paid dividends for Keebles’ debt recovery department which has scooped the Legal Team of the Year title at the Chartered Institute of Credit Management (CICM) awards.
The seven-strong team – which has boosted fee income by 50% in the last financial year – clinched the accolade for criteria including delivering a high quality service and devising alternative approaches which contribute to better outcomes for clients.
Located at the firm’s Leeds city centre offices, the department – which has been further expanded with two additional appointments – has sustained an 80% plus recovery rate for debts across 2015-2018.
Also shortlisted in the Third Party Debt Collection Team of the Year category of the awards, the team boasts a strong record in client retention, having acted for some clients for over 15 years.
Keebles partner Rachel Crookes, who heads the department, said: “Receiving the Legal Team of the Year title is a great honour and testimony to how we offer a bespoke service, tailored to each individual client’s requirements.
“The award also acknowledges how we always punch above our weight along with the high regard in which our clients hold us. An enormous ‘thank you’ and well done to all our team on this milestone achievement.”
Consistently praised by Legal 500, the latest edition says the department: ‘Provides a service that is nothing short of excellent’. The guide also describes Rachel Crookes as ‘brilliant’ and names associate Charise Marsden a ‘Next Generation Lawyer’ for the second consecutive year.
Specialising in commercial recoveries and representing clients in sectors including manufacturing and automotive, the team’s combined expertise spans almost four decades.