An award-winning motor finance company has invested in a major upgrade of its business communications.
Specialist Motor Finance works with finance brokers and car dealers throughout the UK to provide motor finance which matches customers’ requirements.
The company employs 75 staff at its headquarters at Chester Business Park where its contact centre deals with 1000’s of calls a week.
Specialist Motor Finance has now introduced an Avaya Communications Cloud solution to upgrade its contact centre facility.
Implemented and supported by Wakefield-based NGC Networks, the Avaya Cloud solution has replaced an ageing telephony system which was proving expensive to maintain. The Avaya Cloud software is privately hosted in NGC’s data centres for resiliency.
The new Cloud technology provides a host of benefits including flexibility, efficiency and improved disaster recovery capabilities.
David Challinor, managing director of Specialist Motor Finance, said: “We are passionate about delivering first-class customer service – it is at the heart of everything we do as a successful and responsible business. The new Avaya contact centre solution is enabling us to enhance every single customer’s journey with us.”
Dean Harrop, director at NGC Networks, said: “Specialist Motor Finance has invested in a modern and resilient solution which enhances its customer service function for the benefit of both its customers and staff.”
NGC Networks specialises in implementing telecommunications and internet connectivity solutions for businesses across the North of England.
The company’s expanding portfolio of clients includes Lupton Fawcett, Freeman Grattan Holdings, Harrison Spinks, Timpson, Manning Stainton, Puma UK, The Car People and Sharp Business Systems. NGC also works with academies, schools and medical centres.