B38 Group, which launched its own in-house cleaning division just seven months ago, B38 Support Services, has been awarded a national contract by leading luxury British footwear and handbag retailer Russell & Bromley to cover 38 of its high street stores across the UK.
The iconic brand has pioneered fashion-led design of shoes and accessories since 1880 and has become one of the UK’s best-known quality footwear retailers.
Wakefield-based B38 Support Services was awarded the four-year contract following a competitive tender. It will provide full ‘soft’ facilities management services covering daily cleaning, periodic cleaning and support at the Russell & Bromley stores, both on the shop floor and in staff breakout areas.
Rob Foster, head of retail for Russell & Bromley, said: “We were very impressed with the B38 Support Services management team, their knowledge, enthusiasm and energy convinced us that they were a good cultural fit and people we could work with.
“Russell & Bromley is a quality brand with a long tradition of customer care and it’s important to us that our customers enjoy the best possible shopping experience, and this includes ensuring that our stores are presented to the highest standards.
“As a national provider with experience in luxury retail, B38 Support Services ticked all of the boxes. We liked the fact that they had effective systems in place, but were continuing to innovate and grow. We also appreciated their positive, inclusive and respectful approach to all members of their team.”
Stephen Trott, who leads B38 Support Services, said: “We believe we secured the successful bid simply because we were the right company, able to do the right job at the right price. It’s fantastic news that we have won this prestigious contract and have been trusted by one of the best-known, quality brands on the high street.”
B38 Group offers a comprehensive facilities management operation for private sector clients and blue-chip organisations nationwide, working across the retail, manufacturing, logistics, corporate, education and healthcare sectors.
Having seen significant growth over the last eight years, it is committed to becoming one of the most highly regarded privately owned hard and soft service maintenance companies in the UK.