RMS Group is also rebranding as Pivotal and planning to offer merchant services in line with its mission to be the leading independent provider supporting cash and card transactions of all types.
The Leeds centre will create at least 25 new jobs in the year ahead and will support Pivotal’s growing customer base in Yorkshire and the North East. It will be one of four new locations nationwide, with others being in the South East, Bristol and Scotland.
Founded in 2005, Pivotal is now the market leader across Ireland with a fast-growing presence throughout Britain. The company – whose UK headquarters are in Slough – provides cash collections, deliveries and ATM services and serves over 1,700 customers ranging from Metro Bank and Travelex to retailers and small businesses.
Pivotal is seen as a ‘challenger brand’ offering a customer-friendly, cost-effective service and an innovative approach.
It plans to extend its services to include on-demand collections and deliveries, and also provide card terminals and process card and BACS payments, enabling it to offer a complete service to support all of a company’s transactions and provide one single report.
Tony McAleenan, the company’s Managing Director, said: “We have always been innovators in the industry and the change of our name to Pivotal marks a step change for our company which will enable us to offer an even better service to our clients.
“While the current situation is challenging for everyone, as an agile business without the burden of a large infrastructure and cost base, we are in a strong position and are pressing ahead with our growth plans.
“Looking to the future, Pivotal will play a key role in helping businesses to manage the increasingly wide range of payment options while continuing to support access to cash, which is vital to ensure we can deal with a wide range of payment methods, and safeguard customer choice and financial inclusion within communities across the country.”
Martin Smith, Head of Commercial Strategy, added: “We appreciate this is a very difficult time for many of our customers and we are doing all we can to support them, for example by offering one-off collections from premises which have closed.
“These latest changes will allow us to play a more central role in supporting our clients in the future. Pivotal will make it cheaper and easier for businesses to accept both card and cash payments. For the first time they will also have one single service to support all of their payment needs, allowing them to streamline their processes and benefit from simpler, faster reporting.”