Good news for Huddersfield integrated communications provider Adare SEC

Rachael Nevins, Adare SEC’s chief executive

Huddersfield-headquartered integrated communications provider Adare SEC’s recently filed accounts show its EBITDA increased by 52 per cent to £5.401m whilst revenues rose by £1.7m to £71.4m for the year to 31 October 2019.

Adare SEC employs close to 400 people, of which around 260 are based in Huddersfield, and provides key supplies to the NHS and UK government bodies. The company also supports many other clients in the management of mandatory and regulatory communications including multinational commercial bank Santander, financial services company Allianz and global professional services firm Aon.

Last year, the company produced and sent around 750 million critical customer communications, in both physical and digital formats. The business has additional facilities in both Nottingham and Redditch.

Adare SEC’s results were enabled by the company optimising business operations in addition to an even greater focus on client-centricity to support new, renewed or extended contracts.

In a client satisfaction survey carried out in the same period by the Institute of Customer Service for its UK Customer Satisfaction Index (UKCSI), the Adare SEC scored 82.4 out of 100.

The UKCSI survey is the country’s largest cross-sector customer benchmarking study and Adare SEC’s score was higher than both the all-sector average of 77.1 and the banks and building societies sector of 79.1.

Adare SEC’s chief executive Rachael Nevins said: “Delighting our clients is of paramount importance as we continue to focus on our mission to ‘inspire clients with choice and insight to deliver their vital message securely’.

“Our colleagues’ absolute commitment to providing the highest standards of service excellence truly sets Adare SEC apart, as does our company’s longstanding heritage and experience.

“It was important that we started our new financial year with the strong foundations these results provide. Now more than ever, they give our business the resilience and our clients the assurance that we can continue to support them with their critical communications throughout the challenging circumstances of Covid-19. We are totally committed to doing this whilst ensuring the continued health and safety of our colleagues.”

 

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