South Yorkshire contact centre CC33 has appointed five new staff members who will join the company’s management team.
Melanie Froggatt is joining as CC33’s head of compliance and will look after risk identification and risk management, assurance reviews and audit activities, and monitor and feedback on campaign compliance and quality.
Melanie joins with 15 years’ experience in the energy sector, having spent most of this time as the senior compliance assurance manager.
Danusia Lubas-Brebner will take up the role of recruitment & onboarding manager, where she will be responsible for recruiting new starters, scheduling new hires training, creating company policies and processing employment documents.
With 15 years’ experience in recruitment and HR, Danusia has previously worked within the customer service and aviation sector as a sales expert as well as working as a HR co-ordinator.
Aliesha Devy will be joining CC33 as a communications coordinator, and will primarily be responsible for maintaining the firm’s social media presence, design work and supporting the recruitment department.
Previously working within customer service, Aliesha’s experiences ranges from working as a team manager in a contact centre to reception work. She has also worked in design and business management.
Both Karen Hughes and Emily Passmore have been appointed as operations managers, where they will be responsible for managing campaigns to deliver KPIs, improving revenue, ensuring client satisfaction, running incentives, among much more.
Karen joins with a background in occupational health, having spent the last 14 years supporting companies in the operations of their health policies.
CC33 have created more than 300 jobs during 2020 across their three offices – two in Sheffield (Allen Street and Ecclesall Road) and one on Mansfield Road, Rotherham.
Melanie Froggatt, CC33’s head of compliance, said: “I am really excited about joining CC33 at a time of such growth for the company.
“One of the things that struck me about the firm was the sheer commitment the teams have in going above and beyond for our clients and that is something I wanted to be a part of. I’m looking forward to building on my role and becoming an integral part of the management team.”
Paul Fletcher, director at CC33, said: “The talent that we’ve brought into the business over recent months, with their vast knowledge, expertise, and fresh ideas will take us to the next level, and will no doubt add a huge amount of value to clients and employees right across the business.”