South Yorkshire based contact centre CC33 is leading the way with its highly regarded consultancy service and is now expanding after working across blue chip clients including EasyJet.
Specialising within the contact centre sector, CC33’s consultancy service aims to help businesses with whatever is required for success including support with technology, training, data and quality processes.
The highly personable service is led by the company’s managing director Paul Fletcher who works closely with clients.
Paul has more than 20 years’ experience within the contact centre industry, including a stint in South Africa where he grew the centre from 30 to 800 people, and saw him working with household names such as EasyJet as well as Inchcape and Proxima.
The service can be used for companies launching a new contact centre or who are an existing operation that is underperforming and requires improvement with support in business health checks, performance analysis and strategic recommendations.
Managing director Paul Fletcher said: “We are incredibly proud of CC33’s consultancy service and the work we do for our clients. We can help businesses get to the next level improving sales, retain customers and provide brilliant service to their customers.
“Whether you are building from the ground up, or you need a review into your processes we can help you reach and exceed your goals.”