he region’s water company is looking to expand its relationship management team over the next six months, to support it’s ‘Best for You’ approach.
The ‘Best for You’ approach allows Yorkshire Water’s customer relationship managers to support individuals to find a payment plan that suits them and help them to find ways that they can reduce costs. In 2020 Yorkshire Water supported more customers than ever, offering more than 10,000 payment holidays and helping 51,000 customers on financial support schemes.
Customer relationship managers support the water company’s customers to pay their bills, manage payment plans, understand how bills are calculated and can also support customers to sign up for the company’s Priority Services Register.
The priority services help customers who may need additional support, might be significantly impacted if they can’t access water for a short period of time, or need to tailor their interaction with the utility company to ensure they have a positive experience.
Jonathan Harding, managing director of Yorkshire Water’s contact centre, said: “We’re looking for people that enjoy problem solving in a fast paced environment. We are the first people that customers speak to when they have a question, and it’s so important that we’re able to support them when they need it.
“If you, or someone you know likes the sound of a fun but challenging role, then make sure you apply and join our fantastic team!”
The customer relationship managers will work in the company’s contact centre in Thornbury, on the border between Bradford and Leeds. For more information visit: www.yorkshirewater.com/careers