South Yorkshire transport ticket provider TravelMaster has appointed a new commercial assistant.
Stephen Porter has joined the team following previous customer service roles in the hospitality sector. His main role will be to be the first point of communication for the public if they have queries about the tickets offered by TravelMaster.
Stephen is originally from Doncaster but went to university in Sheffield and now lives in the city. Alongside working in hospitality, he has stood for parliament and local government in the past.
Stephen said: “This role is a drastic change of career direction for me, but I was attracted to TravelMaster because I know how useful their products are. I still have family in Doncaster and that means I often have to jump between trams, trains and various bus companies to visit them.
“I also passionately believe in public transport and having the opportunity to improve customer satisfaction at a company like TravelMaster means we have a more fluid interconnected public transport system.
“I’m really enjoying myself so far, which is partly down to the amazing team here. They’ve been so understanding and welcoming and the encouragement they have shown to a relative novice in this sector has been fantastic.”
TravelMaster is a commercial organisation owned and operated by the region’s transport companies an its mission is to provide South Yorkshire with great value and simple ways to pay for public transport.
John Henshall, general manager at TravelMaster, said: “We’re delighted to have Stephen on board. His enthusiasm for the sector is great to see and his experience in customer service will undoubtedly stand him in good stead for his new role.
“At TravelMaster we pride ourselves on good relationships with customers and making our products as easy to understand as possible, so Stephen’s skills will enable him to continue developing those relationships and keeping satisfaction high. I am eager to see him become an integral part of our team in the months ahead.”