Despite the rapid growth of online customer service tools, a Yorkshire IT and telecommunications company is reminding businesses about the importance of excellent customer experiences across all channels. Online customer service tools and the use of social media sites such as Twitter have revolutionised customer service in recent years. But according DuoCall,
Tag: Phil Coley
Festive stockings for sick and premature babies
Christmas stockings packed with festive baby gifts are now hanging from incubators at a South Yorkshire hospital thanks to the kindness of IT and telecommunications firm DuoCall. Staff at DuoCall, which is based near Magna, have gift-wrapped presents for stockings to go on the incubators in the Neonatal Intensive Care Unit
Mobile users no longer talking but still paying dearly
Aan independent survey commissioned by South Yorkshire-based IT and telecommunications company DuoCall, reveals only a fifth of people say their mobile’s first purpose is to make calls. Texting, social media and emailing are the main functions used by 64 per cent of those surveyed but only 21 per cent say the main
IT experts provide Meadowhall internet connectivity
Meadowhall shopping centre’s management team is enjoying superfast Internet connectivity thanks to a new partnership with managed services provider, DuoCall. The shopping centre is one of the largest of its kind and widely regarded as Yorkshire’s premier shopping destination with over 25 million visitors a year. The fully managed service provides connectivity
Businesses urged to consider number change
Telecoms specialist DuoCall is urging businesses to replace 0845 numbers with cheaper 0333 numbers in order to improve customer relationships. Rotherham-based DuoCall say 0845 and 0844 numbers are no long included in common mobile phone deals and could be off-putting to customers. From June, it will be a legal requirement under a