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Calls plea to Yorkshire businesses from IT firm

Despite the rapid growth of online customer service tools, a Yorkshire IT and telecommunications company is reminding businesses about the importance of excellent customer experiences across all channels. Online customer service tools and the use of social media sites such as Twitter have revolutionised customer service in recent years. But according DuoCall,

Mobile users no longer talking but still paying dearly

Aan independent survey commissioned by South Yorkshire-based IT and telecommunications company DuoCall, reveals only a fifth of people say their mobile’s first purpose is to make calls. Texting, social media and emailing are the main functions used by 64 per cent of those surveyed but only 21 per cent say the main

IT experts provide Meadowhall internet connectivity

Meadowhall shopping centre’s management team is enjoying superfast Internet connectivity thanks to a new partnership with managed services provider, DuoCall. The shopping centre is one of the largest of its kind and widely regarded as Yorkshire’s premier shopping destination with over 25 million visitors a year. The fully managed service provides connectivity